Shipping & Delivery Policy

1. Scope

Bentto supports local commerce. Many Bentto transactions are completed directly at a physical merchant location and therefore do not require shipping. This policy also explains fulfilment where ordering, pickup or delivery features are enabled.

2. In-store payments and cashback

For pay-at-store transactions, no physical shipping is provided by Bentto. The customer receives goods or services directly from the participating merchant. Cashback or reward status is digital and is normally reflected in the Bentto account after successful transaction verification.

3. Merchant orders, pickup and delivery

Where an order or delivery feature is available, the participating merchant is responsible for preparation, packaging, product accuracy and readiness unless Bentto expressly states otherwise. Delivery may be completed by the merchant, a delivery partner or a third-party logistics provider.

4. Estimated delivery time

Any delivery or pickup time shown before or after checkout is an estimate based on merchant preparation, distance and operational conditions. Actual time may vary because of demand, traffic, weather, merchant delays, address issues, restricted access, public events or third-party logistics conditions.

5. Delivery information

Customers are responsible for providing a complete and accurate address, landmark, contact number and delivery instructions. If a delivery cannot be completed because the information is materially incorrect or the customer is unavailable, additional delivery charges or merchant cancellation terms may apply.

6. Delivery and fulfilment charges

Where a delivery, packing, service or convenience charge applies, it should be shown before payment confirmation. Charges may vary by merchant, distance, location, order value, demand or promotion.

7. Missing, damaged or incorrect items

Report an issue as soon as reasonably possible through the merchant or Bentto support. Include the order ID, merchant, item details and supporting photos where relevant. Refund or replacement eligibility will be reviewed under the Refund & Cancellation Policy and the merchant's applicable return terms.

8. Restricted or unavailable locations

Certain products, merchants, branches or delivery services may not be available in every area. Availability shown in the app can change based on serviceability, merchant operating status and legal restrictions.

9. Fulfilment support